Your cleaning questions, answered

Fill in the quote form on our website, call 07881 170006 or email info@truenestyh.com. Tell us the property size, the type of clean you need and roughly when you would like it. We usually come back the same working day with a clear price and the next available slots.

No. Quotes are free and there is no obligation. For straightforward domestic work we can usually price over the phone or by email. For larger homes, offices and commercial premises we prefer a short site visit so the quote reflects the real job.

Regular cleans are usually scheduled within a week. One-off and deep cleans typically need a few days' notice. End of tenancy work is often more urgent, and we keep some flexibility in the diary for short-notice moves in Hull and the surrounding HU areas.

Our minimum visit is two hours. That is the shortest time in which a cleaner can do a genuinely worthwhile job in most homes once travel and set-up are taken into account.

Not for domestic cleaning. Regular home cleans run on a rolling basis and you can change or cancel with reasonable notice. Commercial contracts are agreed in writing so both sides are clear on scope, frequency and price, but we keep the terms straightforward.

We are based in Hull and cover the city plus the surrounding HU postcode areas, including Beverley, Hessle, Cottingham, Kirk Ella, Willerby, Anlaby, North Ferriby, Swanland, Brough, Elloughton, South Cave, Market Weighton, Hedon, Hornsea and Withernsea. We also take work in Barton-upon-Humber where scheduling allows.

There is no travel charge for the main HU postcode areas. For the outer villages and coastal towns we may ask for a slightly longer minimum visit so the trip is workable, and we will always tell you before you book.

Our standard hours are Monday to Saturday, 8am to 6pm. Commercial cleaning is often carried out early morning or after hours so we are not in the way of your team, and holiday let changeovers are scheduled around check-out and check-in times.

Saturdays are part of our normal week. Sundays and bank holidays can sometimes be arranged for end of tenancy work and holiday let turnarounds, subject to availability.

Not at all. Many of our regular clients are at work when we visit. You can let us in, leave a key with us, or use a key safe. Whatever you choose, keys are logged, labelled without your address and stored securely.

Yes, wherever possible. Consistency is one of the main reasons people stay with us: your cleaner learns your home, your preferences and the little things that matter. If they are ill or on holiday we will let you know who is covering.

Yes. We arrive with professional products, microfibre cloths colour-coded by room and our own vacuum unless you would rather we used yours. If you prefer particular products for a delicate surface, or you have allergies, just tell us.

A quick clear of surfaces, floors and worktops helps enormously. Cleaners spend time moving clutter that could be spent cleaning. You do not need to do anything drastic, and if tidying is part of what you want from the visit, tell us and we will build the time in.

Pets are welcome and very common in our clients' homes. Let us know what to expect so the cleaner is prepared, and tell us if a pet needs to be kept in a particular room while doors are open.

Yes. Every TrueNest cleaner is DBS checked before they enter a client's property, and we interview, reference and train each member of the team ourselves.

We are fully insured, including public liability cover. Documentation can be supplied on request, which landlords, letting agents and commercial clients often need for their records.

Tell us straight away. Accidents are rare but they do happen, and we would rather hear about it immediately than find out later. We will investigate honestly and put it right through our insurance where appropriate.

Contact us within 24 hours and we will return to put right anything that was missed, at no extra cost. We would much rather fix a problem than lose a client over it.

We use low-toxicity, biodegradable products as standard for most surfaces and reserve stronger chemistry for jobs that genuinely need it, such as heavy limescale or oven degreasing. If you want a fully fragrance-free or fully eco visit, we can arrange that.

Regular domestic cleaning in the Hull area typically starts from around £18 per hour. Deep cleans and end of tenancy cleans are priced per property rather than hourly, because the work depends on the condition of the home rather than the clock. Every quote is fixed before we start.

Hourly rates are per cleaner. Sending two cleaners for two hours costs the same as one cleaner for four, but you get your home back sooner — which is why many deep cleans are done as a team.

Bank transfer is the simplest option and is what most clients use. Commercial clients are invoiced monthly on agreed terms.

We review rates occasionally in line with wages and running costs, and we give existing clients plenty of notice in writing before anything changes. We do not quietly increase prices mid-contract.

Regular weekly and fortnightly clients pay a lower hourly rate than one-off visits, because the work is predictable and the home stays on top of. Longer commercial contracts are priced accordingly too.

A regular clean maintains a home that is already in good order: surfaces, floors, kitchen, bathrooms and dusting. A deep clean resets a property from top to bottom, including inside appliances, skirtings, door frames, tiles, grout, extractor fans and areas that are rarely touched.

It is designed to. We work to the standard letting agents and inventory clerks in Hull and East Yorkshire expect, covering the oven, appliances, inside cupboards, windows internally, skirtings and all sanitary ware. We cannot guarantee a third party's decision, but we will return and re-clean anything an agent flags.

Yes, including linen changes, restocking consumables, staging the property for photos and reporting any damage with photographs before the next guest arrives. We work to tight check-out and check-in windows.

We do. Oven cleaning can be booked on its own or added to a deep clean or end of tenancy clean, which is usually the better value option if the whole property needs attention.

Yes. Interior glass, frames and sills are covered, and exterior work is carried out with pure water pole systems where the property allows safe access from the ground.

Post construction and after builders cleaning is one of our specialisms. It is a staged process — debris removal, then fine dust removal, then a detailed finishing clean — and it needs different equipment from ordinary domestic work.

Yes. If your requirements do not fit a standard service — a mix of frequencies, unusual hours, multiple properties or specific tasks only — tell us what you need and we will build a package around it.